Home Ticketing System Peppermint Lab

Overview:

• Goal of this project is to have hands on experience managing tickets and creating documentation from those tickets in an IT environment. This documented the process of setting up a home ticketing system for my family using Peppermint on my home server running Proxmox, using Ubuntu OS to run Docker and Portainer.

Prerequisites:

• Home server running an Ubuntu OS using Proxmox
• Peppermint ticketing system installed with Docker and Portainer on Ubuntu OS

Peppermint configuration:

• Installed Peppermint container using Portainer
• Once installed, followed Peppermint documentation and updated the API_Url to point to my Home Server’s static IP address.

User Configuration:

• Once I logged into peppermint, I created a new user for my wife allowing her to log in and create a ticket for any issues encountered.
• Created another user for myself to use as an actual engineer in order to resolve issues

Conclusion:

• Project ran easily, not encountering any issues. Once I gave my wife the address and account information, she was able to log in, create a ticket and assign it to myself. I was then able to troubleshoot the ticket and close it, creating documentation for future reference. In the future, I will be looking to expand this to be outside of my home, allowing family and friends not in my household to access and create tickets for any help they might need in their own systems. To do this, I will need to set up a way to securely reach my server from the internet without exposing it to any security risks.